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ShulCloud Frequently Asked Questions

I have not signed in before, how do I obtain a login?

Contact the office at 818-360-1881

 

What can I do with ShulCloud?

  • ·       View your financial transactions history online
  • ·       Pay your bill online by credit card, or bill your TRZ account
  • ·       Update information and Yahrtzeits for you and your family members
  • ·       Make donations to TRZ
  • ·       View the TRZ member directory
  • ·       Register and pay for events and more (coming soon)

 

Do I now have to make all payments online? Can I still pay by check?

You can always pay by check. However it saves the shul time if you pay online, so we hope as many members as possible will do so.  If you feel uncomfortable paying online, you can always send a check to the TRZ office.

 

Can I make automatic monthly payments? 

You can make automatic payments by credit card. Here’s how you to it:

1.    Sign in

2.     Under ‘My Account’, choose ‘My Billing’

3.     Click ‘Submit Payment’ and check the box labeled ‘Split this Payment Amount’

4.     Type in an amount and select the number of months over which to split the payment

5.     When you get to the ‘Confirm Payment’ screen, you can indicate whether you want to pay by credit card

 

Will I be charged fees for paying on line?

For credit cards we are asking for a 2.5% donation to helps us offset processing costs of your payment.

This fee is 100% Tax Deductible. If you have questions please contact the bookkeeping office. 

 

How do I change my password?

1.     Sign in

2.     Under ‘My Account’ click on ‘My Profile’

3.     Type a password in the ‘Login Password’ and ‘Confirm Password’ fields (Passwords should be at least 8 characters long and contain a combination of upper and lower case letters and at least one number and special character.)

4.     Click ‘Save Changes to Person’ at the bottom of the screen

 

How do I change the email address I use to sign in?

1.     Sign in

2.     Under ‘My Account’ click on ‘My Profile’

3.     Type in a new email address in the ‘Login Email’ field

4.     Click ‘Save Changes to Person’ at the bottom of the screen

 

I forgot my password and cannot sign in, what should I do?

Click on the link below. (Passwords should be at least 8 characters long and contain a combination of upper and lower case letters and at least one number and special character.)

Change my password

 

More questions? Need help?

Contact the TRZ office at 818-360-1881 or email us at  membership@trz.org

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